This course is designed to give you a practical framework that you can use in any communication challenges you find yourself in. Not only will you be able to communicate assertively at all levels, you will also gain insight into the personalities, attitudes and motives of others and respond tactfully to the way they communicate.

On completion of this two (2) day course, participants will be able to differentiate between the passive, aggressive, and passive-aggressive communicator from the assertive. They will know their worldview through Script and Life Positions as well as gain insight into their transactional styles. Through role plays, participants will use DESO scripts and engage in four influencing techniques in conflict situations.
This course is designed for managers, Heads of Department, Team Leaders and Negotiators who desire to enhance working relationships and gain improved levels of performance from their subordinates and team-members.

To find out more, please contact us.

Home | About | Consultancy | Latest News | PCM | Skills Builder | Public Courses | Knowledge Center | Photo Gallery | Clients | Contact | Enquiry | Sitemap
Copyrighted © 2010 QS Plus Consultancy. All Right Reserved. Best viewed at 1024 x 768 resolution with IE 7.x