QS Plus Consultancy offers the following in-house training programs for organizations that seek to improve the competencies of their employees. These courses are specifically customized to the developmental needs of the employees and are usually conducted over two day period.

QS Plus Consultancy offers two broad training programs; namely its Customer Experience courses and Behavioral Leadership courses.

How can one win the customer's attention, admiration and loyalty when companies failed to create a culture that is customer centric.
Oftentimes when individuals are promoted or assigned to manage and oversee a customer service function, they are lost as to how to begin to perform their tasks efficiently.
Service scripts are pre-written words, phrases or conversations that can be expressed effortlessly by any employees dealing with customers.
It is alarming that most companies don’t know how to identify the high percentages of their customers who are at risk and may defect. Despite the headline, complaints management is serious business.

Learning Approach
These seminars leverage relevant case studies that feature real-world practices in the field of service excellence. In order to quickly develop competencies needed back on the job, participants will work in groups, applying the lessons in complex simulation exercises and receive expert, personalized feedback.

Home | About | Consultancy | Latest News | PCM | Skills Builder | Public Courses | Knowledge Center | Photo Gallery | Clients | Contact | Enquiry | Sitemap
Copyrighted © 2010 QS Plus Consultancy. All Right Reserved. Best viewed at 1024 x 768 resolution with IE 7.x