Today's consumers are surrounded by mediocre, indifferent service in every industry. How can one win the customer's attention, admiration and loyalty when companies failed to create a culture that is customer centric. Consequently, customers no longer have the emotional bond to the organizations.

This two (2) day training course will help participants develop an instinctive mindset to deliver service quality consistently. It will increase their sensitivity towards customers' rising expectations and to hone in service skills to handle difficult customers effectively.
This course is suitable for frontline service staff, call center agents, support staff, sales coordinators, supervisors and anyone who is interested to develop their customer handling skills.

To find out more, please contact us.

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