How would you like to be spoken to? By someone who speaks in indistinguishable phrases or by one who is expressive and refined in their choice of words? Service scripts are pre-written words, phrases or conversations that can be expressed effortlessly by any employees dealing with customers. They help to minimize communication errors and create a positive impression.

During this two (2) day workshop we will guide participants to build their resolve and confidence in handling different customers either face to face or over the phone. They will learn to write key words and phrases and express them in different service scenarios. Participants will learn techniques to help them vocalise their concerns and information
This course is suitable for front-line staff and supervisors who work in a call center, in a retail environment, sales and marketing functions and tele-marketing. Employees deployed to welcome guests and vendors are encouraged to attend this course.

To find out more, please contact us.

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