Oftentimes when individuals are promoted or assigned to manage and oversee a customer service function, they are lost as to how to begin to perform their tasks efficiently. They either ended up performing the tasks that their subordinates are hired to do or they unknowingly neglect key areas that are vital to service excellence.

Throughout this two (2) day training we will help participants increase their sensitivity towards customers' rising expectations. They will understand how customers judge their services and apply techniques for immediate service recovery geared towards customer satisfaction. Pin-pointing service promises will help managers to set high service standards. Participants will learn how to motivate their service staff towards service excellence and brand building.
This course is suitable for those who are managing sales and marketing, customer service and call center functions irrespective of their industries.

To find out more, please contact us.

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